Return & Refund Policy

Last Updated: June 2026

Welcome to GOA Fashion. We strive to provide high-quality fashion products and a great shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns within 15 days from the date of delivery of your order.

To be eligible for a return, the item must:

• Be unused, unworn, and unwashed.
• Be in its original condition with all tags attached.
• Be returned in the original packaging, wherever possible.
• Not show any signs of damage, alteration, or misuse by the customer.

2. How to Request a Return

To initiate a return, please contact us within 15 days of receiving your order at:

Email: ceravita07@gmail.com

Please include:

• Order number
• Customer name
• Product name(s)
• Reason for return
• Clear photos of the product (if applicable)

Our team will review your request and provide return instructions.

3. Non-Returnable Items

The following items cannot be returned:

• Products returned after the 15-day return period.
• Items that have been worn, washed, altered, or damaged after delivery.
• Products without original tags or packaging.
• Clearance, final sale, or promotional items (unless damaged or defective).
• Gift cards (if applicable).

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at ceravita07@gmail.com.

Please provide photos of the product and packaging so we can investigate and resolve the issue promptly.

5. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method used for the purchase.
• Refund processing may take 5–10 business days, depending on your bank or payment provider.

6. Shipping Charges

• Original shipping charges are generally non-refundable.
• Return shipping costs may be the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item received from us.

7. Exchange Policy

We may offer exchanges for eligible items subject to product availability.

To request an exchange, please contact us at ceravita07@gmail.com before returning the item.

8. Cancellation Policy

Orders can only be canceled before they have been shipped. Once an order has been dispatched, it cannot be canceled and will be subject to our return policy.

9. Refund Approval

GOA Fashion reserves the right to refuse returns or refunds that do not meet the conditions outlined in this policy.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

GOA Fashion
Email: ceravita07@gmail.com

We appreciate your trust in GOA Fashion and are committed to ensuring customer satisfaction.